Tag Archives: customer service

Are You Choking Your Employees Off From Experiencing Success?

I had to smack around a client the other day. Well, maybe not smack around.  But it did involve shaking my finger and saying things [...]

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Explode The Growth Of Your Business By Lighting This Long Fuse

Appelt’s Diamonds is experiencing jaw-dropping growth because they lit the long fuse. Can you?

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The Danger Of Being Infatuated With Your Business

Being in love with your business is a good thing. Being infatuated with it is not.

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How To Make An Impact With No Advertising

Evolution Pools shows how a system of operational excellence can often eliminate the need for advertising.

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Esurance’s New Ad Campaign: Pushing All The Right Buttons

Esurance.com has come through with an ad campaign that beautifully merges creativity with message.

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Why Ritz-Carlton Is A Cult Brand And You’re Not

Ritz-Carlton is renowned for their customer service. It’s so simple, anyone could do it. So, why don’t they?

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Phoenix Airport Makes Holiday Travel A Little Less Painful

Phoenix Sky Harbor Airpirt may not be the fanciest, but it sure is the friendliest.

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New Balance Likes Me… They Really Like Me!

I am a longtime fan of New Balance shoes. The company maintains an almost freakish commitment to fit – and customer service.

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The Tug-Of-War For Your Company’s Reputation

My experience this week with a major medical institution is a sharp reminder that you can’t stake your reputation solely on one department.

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The Personal Mark of J. Crew

Sometimes, the littlest things can fortify a brand in the customer’s mind. Take this card, which arrived with my J. Crew mail order a few [...]

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