Comments on: Opening Gestures – Your Customer’s First Impression

By: chandani84

chandani84 — Fri, 25 Jun 2010 17:09:47 +0000

Great information Michele.Opening gesture, is so vital not only for business but for personal branding (eg job interview) too. The examples of ipod, starbucks and others gives clear example of how important it is to get the first impression right and differentiate yourself from others.

By: Michele Miller

Michele Miller — Tue, 20 Apr 2010 22:58:48 +0000

Wow, Phil — that’s fantastic! I love your idea of rhythm, which is an excellent way to plant the information in the brain.

Thank YOU for trying this, and for letting me know how it went. Bravo!

By: Phil Wrzesinski

Phil Wrzesinski — Tue, 20 Apr 2010 20:27:38 +0000

Michelle,

The staff training went well. They were all up and dancing around when I played the opening bars to “YMCA”.

More importantly, they better understood the importance of washing the glass on the front door daily (or more often), why we vacuum the floors every morning and why we repaint the exterior about every 3-4 years.

I tied it to an exercise on rhythm that helped hammer home the importance of starting off right to get a good rhythm and flow.

Thanks for your insights and experience.

By: Susie

Susie — Tue, 20 Apr 2010 18:37:04 +0000

Always create an “experience” for those in your audience or arena

By: A Weekly Blur

A Weekly Blur — Sat, 17 Apr 2010 13:20:55 +0000

[...] My buddy Michele Miller wrote a fantastic little piece about the importance of opening gestures in work and life. [...]

By: Michele Miller

Michele Miller — Fri, 16 Apr 2010 22:55:02 +0000

Thank you, Phil – I always appreciate you being such a loyal reader. Hope it helps with your training on Monday.

By: Phil Wrzesinski

Phil Wrzesinski — Fri, 16 Apr 2010 22:14:34 +0000

Perfect timing – just the info I needed to complement our staff training topic this Monday – “Starting off on the right foot”

Thank you so very much!!

By: Michele Miller

Michele Miller — Fri, 16 Apr 2010 21:25:06 +0000

So right, Rick – thanks for adding your insight!

By: rick copper

rick copper — Fri, 16 Apr 2010 16:40:28 +0000

Love this post.
Who’s answering the phone and how they are doing it is #1.
Store facade is number 2 (including loitering salespeople – hate that).
Of course, your message has to get the phone ringing first.

By: Michele Miller

Michele Miller — Fri, 16 Apr 2010 15:41:21 +0000

Thanks so much, Jeff – coming from such an excellent writer as you, it means a lot to me.