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More than anything, I just wanted to get home. Three hours earlier, I’d wrapped up another two-day Wonderbranding workshop and was concentrating on the reward of a good night’s sleep in my own bed for a change.
Judging by the number of people waiting to board, I could tell it was a full flight. I took my window seat and was soon joined by an older woman, probably in her early 70′s, on the aisle. Silver hair, huge gold hoop earrings, wearing jeans and a T-shirt that said “I Love Las Vegas.”
Shortly after that, a girl of about 15 squeezed into the middle seat. She was definitely an East Coast native — long dark hair, bold makeup… dressed in a black leather bomber jacket over a skirt that resembled a ballerina’s tutu, psychedelic tights, and combat boots. She sat down, stuck the earbuds from her iPod into her ears, and with a sullen look stared straight ahead.
About halfway through the trip, the captain made one of his usual announcements about the weather. When he had finished, the girl removed the earbuds and turned to the older woman to ask what the captain had said. At first, I didn’t pay any attention, but I soon realized that the two were engaged in a highly animated conversation. I eavesdropped with fascination for the rest of the trip (I’m good at pretending to read business magazines), as they discussed everything from where they were headed, books they were reading, fashion, makeup, and politics to where the best skateboarding parks are located in San Diego.
I thought it was interesting that the young girl had turned to the older woman to talk rather than me. After all, I am closer to the age of her mother, I mused. Then it hit me – that’s exactly why she turned to the grandmotherly figure. These two generations have many more things in common than most people realize. A woman from the Baby Boomer generation who could very well have marched for women’s lib and peace in Vietnam, and a girl of the Millennium, the generation increasingly concerned with how to make a difference and preserve the future of the world.
Experts like David Wolfe and Ken Dychtwald have been raising the flag of marketing to boomers for some time now and rightly so, as boomers hold the purchasing power of today and tomorrow. But how about thinking ahead? What are some ways that you can appeal to the lifestyle and core values of Boomer women and, at the same time, resonate with those same core values within the younger generation? What a way to cultivate your customer of the future!
Don’t discount the teenage and college-aged women of today, and don’t be fooled by the language they use, the color of their hair, or the style of their dress. After all, it seems like only yesterday that society was up in arms over those damned hippies.
They didn’t wear tie-dyed peasant blouses forever… now they wear T-shirts that read, “I Love Las Vegas.”
They also carry big, fat wallets.
Stop thinking about marketing to women as a “universal” theory and screw those stereotypical categories like “Soccer Moms.” It ain’t that easy. But… if you start viewing female customers as individuals and members of a generation with shared values, you’re halfway there.



Michele Miller is a writer, speaker, and consultant on ways to capture the heart of the female customer. The co-author of The Soccer Mom Myth, she consults with businesses of all sizes across North America
For marketers, target everyone, you’ll get no one. It’s the law of diminishing returns on crack. It’s an interesting thought that we could target Vegas grandma, and connect with the young skateboard sister. Can THAT be done? Or would the music, message still need to have generational differentiation. (10 dollar word, 15 dollar word).
Actually I believe Robert Bly and Joe Campbell put there finger on this phenomenon quite a while ago. There’s too much tension between daughters and mothers (or mother figures) as they are both in love with the same person – Daddy.
(Same goes for boys and fathers with the added complication of testosterone.)
Or to take it even further: You’re their competition. You’re the ones who created the mess of a world that they are going to have to live in. And you’re the authority/establishment that young people are always genetically predisposed to rebel against.
So, way too much tension there for easy conversation. (Read the Golden Bough)
Also the idea of young people getting on better with their grandparents than their parents is nothing new.
After all, why do kids everywhere always get so excited about staying with the grandparents? (Well apart from the spoiling.)
These two generations have always intuitively understood each other, it’s almost like it’s a law of nature.
Which I guess just confirms your point: Don’t market to the next generation of women as you did the previous one.
My grandpa is also a Baby Boomer and we love him a lot.:.”
Very interesting, Michele! I’m glad you pointed out that there is no one category for “woman”. It is far too cliche to assume that we all are attracted to the same marketing techniques. Finding and effectively marketing toward your niche market for a specific product/service is so so important.
Sometimes our most interesting lessons learned are by chance… in your case you happened to just be sitting in the right seat of the airplane! I’ve had so many similar “learning moments” of my own.