Comments on: J.P. Morgan Chase Says, “Talk To Me, Baby”

By: Jose

Jose — Fri, 20 Nov 2009 19:40:13 +0000

Now isn’t that special. Voicemails should be a thing of the past because it makes customers feel like no one cares. This is an excellent move.

By: Dave Young

Dave Young — Sat, 24 Oct 2009 22:07:21 +0000

I think it’s a very smart move…especially when few of us visit our local branch any more. It is reassuring to know that there are still human beings in bank buildings.

By: Anne

Anne — Thu, 22 Oct 2009 15:35:03 +0000

Love this. I had an issue with Paypal recently and their impossible phone tree. All of my friends are reading “The 4 hour work week” by Tim Ferris and trying to automate. And okay, I can see that. I understand the need to streamline, but I think it must be balanced by a lack of selfishness. How many of these uses of technology are simply means of avoiding you? or… in the case of the grocery store self-checkout… means of getting you to handle -their- work.

Balance.

By: Michele Miller

Michele Miller — Thu, 22 Oct 2009 13:31:35 +0000

Oh, I agree with you, Yvonne. They have a long way to go in the credit card department. But as far as customer service in their bank branches, I think they took a good step forward.

By: Yvonne DiVita

Yvonne DiVita — Thu, 22 Oct 2009 11:37:07 +0000

They need to go farther than that, Michele. I applaud having a real person answer the phone, but I want my interest rate lowered. When I asked to have that done, after being a business and personal customer for over 10 years, they said no. BUT…they said… we’ll give you a NEW credit card at 0% and you can move the balance of the old card over to this new card (which I did).

What kind of business sense is that?????

Banks need to be more tuned in. Talking to a real person is a good first step, but I bet a lot of people would take the voicemail if it meant reasonable banking fees and credit card rates.

By: Tom Wanek

Tom Wanek — Thu, 22 Oct 2009 00:26:10 +0000

WOW is right, Mary. I thought the same thing. And I just had the opposite experience with United Airlines and their efforts to prevent customers from talking to a live person. In fact, I had to use a friends Premier Status number just to talk to someone, and that wasn’t much help either.

By: Mary Schmidt

Mary Schmidt — Wed, 21 Oct 2009 23:37:46 +0000

I can’t think of anything else to say but WOW!

Oh – who are we kidding – I can always think of something to say. In this case – looks like the bad/sad/down economy is forcing some changes for the good.