Comments on: New Balance Likes Me… They Really Like Me!

By: Self Help Links You'll Enjoy!

Self Help Links You'll Enjoy! — Tue, 20 Oct 2009 19:28:44 +0000

[...] New Balance Shoes – A Company With Class – This post (as well as the blog, itself) is geared toward marketing, salespeople, and so on. However, I think the approach and the underlying message is great for all of us. [...]

By: Michele Miller

Michele Miller — Tue, 22 Sep 2009 14:51:17 +0000

Margaret, you’re so right. Maybe more businesses don’t do this kind of thing because they deem it to be “old fashioned.” Well, I’ll take old fashioned any day! And a hearty congrats to Joe – quite an achievement.

By: Michele Miller

Michele Miller — Tue, 22 Sep 2009 14:49:40 +0000

Thanks, Barney – isn’t it amazing that more businesses don’t follow this model? The time for change is ripe, I tell ya…

By: Barney Villarreal

Barney Villarreal — Tue, 22 Sep 2009 13:43:23 +0000

Just think if most businesses operated that way. The world would be a wonderful place. Thanks for posting Michele.

By: Margaret Titus

Margaret Titus — Tue, 22 Sep 2009 01:44:39 +0000

On Sep 17, 2009, at 7:37 AM
Amen Sister–I promote this thinking in my dental practice and other professional clients too–My very wise Mama always taught me to accentuate the positive. Her way of saying it was “Honey, always remember, you catch more flies with honey than vinegar!” –so incredibly simple and obvious but we’ve all missed it a million times in our business dealings–
PS: My wonderful brave autistic 25 year old son, Joe, is hiking the entire Appalachian Trail –over two thousand miles. He’s in Maine now and started in Georgia–6 months of straight hiking—and he is wearing his ONLY second pair of NB hiking shoes–pretty darn good service considering they have been sharp and rocky, cold and hot, sloppy wet, mountainous, heavy duty miles–Go Joe and go New Balance!
Margaret Titus
Brand Strategies for Professionals

By: Michele Miller

Michele Miller — Wed, 16 Sep 2009 22:50:37 +0000

Another great tale Angi, and I love how you spin it as positive for the company. Why more businesses don’t follow this practice is beyond me. The ROI is exponentially positive!

By: Angi

Angi — Wed, 16 Sep 2009 22:23:41 +0000

I agree completely. The only time I’ve ever lost my luggage was when it caught an earlier flight and, in a freakish twist of fate, another Angi took my bag. I was in the airport for eight hours waiting for her to notice and bring my bag back. The people in the lost baggage department were horrified but I’m pretty mellow so I just sat and read my book. At the end of the day when my bag was returned and I was saying goodbye they gave me two coupons for $100 off my next flight because no one had ever been so nice about losing a bag. I never tell this story as a negative experience – just a funny story about why I trust the airlines with my checked bags…with a very happy ending!