Comments on: Sleep Squad: Reinventing the Customer Experience

By: Vegau Internet Marketing

Vegau Internet Marketing — Wed, 02 Nov 2011 14:22:53 +0000

I am an internet marketer but I started in brick and mortar. I stumbled upon this page and found this to be a wonderful concept. I was looking forward to reading the Cote interview as well but the link appears to be outdated. Anyway, unique ideas like these will become more and more valuable in today’s society. They are also perfect for creation social media buzz, as this article is a great example.

By: mattress

mattress — Fri, 30 Apr 2010 14:43:50 +0000

That’s a great way to get out there and advertise your product.

By: Michele Miller

Michele Miller — Tue, 04 Aug 2009 18:52:06 +0000

No sweat! Just thought I’d call a “time out” before the hooligans started taking over.

By: Mattress Chicago

Mattress Chicago — Tue, 04 Aug 2009 18:36:45 +0000

I’m Sorry, this was an inappropriate forum.

We really need to bring back the Bedding Experts VS. Back to Bed football game…

By: Michele Miller

Michele Miller — Tue, 04 Aug 2009 14:01:47 +0000

Folks – while I appreciate you commenting here, if this is going to turn into a flame war, I respectfully ask that you take it elsewhere. This is a blog on marketing, not a space to duke it out in mattress wars. Thanks very much.

By: Mattress Chicago

Mattress Chicago — Tue, 04 Aug 2009 00:04:57 +0000

Wow…The Bedding Experts is on the offensive…

Sleep Squad can call it what they may. The bottom line is the driver / salesman gets paid more if the customer BUYS A BED and is HAPPY ABOUT IT.

Read their yelp reviews if you do not believe me about customer’s feeling uncomfortable. Overall it’s a great idea though. I’m sure they have a great buying rate, with a high percentage of satisfied clients. Great idea.

As for the bedding experts:
First you claim I am lying about Sleep Squad, then you try to slander Back To Bed.

The fact is you have more BBB complaints in a single store than we do company wide.

http://www.bbb.org/chicago/business-reviews/mattress-and-bedding-stores/bedding-experts-bridgeview-in-bridgeview-il-30000088

We serve 10′s of thousands of people. Sometimes there are people that are not happy, and we do try to accommodate them. Which is why we have 0 OPEN complaints from our last report. Not that the BBB is the end-all be-all of customer service.

I prefer blogs / review sites / open forums.

Just do two simple google searches:

bedding experts complaints

back to bed complaints

: )

By: Mattress Store Owner

Mattress Store Owner — Mon, 03 Aug 2009 18:43:04 +0000

While I don’t like competing against Sleep Squad because they’re ruining the pricing integrity for brick and mortar retailers… I won’t lie about them like “Mattress Chicago” did in the previous comment.

Sleep Squad doesn’t pressure people because their employees don’t make commissions.

If you click on the name “chicago mattress you’ll see that it links to Back to Bed. Back to Bed currently has 112 Better Business Bureau complaints and 5 lawsuits in the Chicago Area.

By: Mattress Chicago

Mattress Chicago — Wed, 29 Jul 2009 20:30:41 +0000

This seems like a great idea, but for many it ends up being really uncomfortable and embarrassing.

It’s great if the customer loves the bed and wants to purchase one of the 2-4 selections they were given. Then it’s a convenient way of getting a bed. What if they don’t and they want to try other mattresses, or compare the prices.

Then you have two salesman in a truck pressuring you to buy in front of your home. (They get paid if you buy.)

I’ve read reviews on yelp, and other local business sites where this was the case.

Also, the beds are wrapped in plastic, so you don’t exactly get the best understanding of what you’re choosing, until you make your FINAL selection.

There is a whole world of mattresses that are really innovative now. Many types that weren’t around 10 years ago when most people last purchased a mattress.

Bottom line: This is a really cool convenient and innovative idea for sure, but it is not the best way to find the right mattress for the best prices.