http://www.wonderbranding.com/2009/01/my-newest-hero-bill-chase-ii/ Speaking, Workshops, Articles Wed, 01 Feb 2012 18:39:25 +0000 hourly 1 http://wordpress.org/?v=3.1.1 http://www.wonderbranding.com/2009/01/my-newest-hero-bill-chase-ii/comment-page-1/#comment-24 Janice (5 Minutes for Mom) Fri, 13 Feb 2009 06:57:07 +0000 http://www.wonderbranding.com/?p=16#comment-24 I completely agree! As e-commerce store owners, we completely believe in sincerely apologizing and doing as much as we can to right any wrongs, even if they weren't our doing. It is amazing how a company can turn a bad situation into an opportunity for fantastic, memorable customer service. (Sometimes it does require biting your tongue HARD! But it usually pays off) I completely agree!
As e-commerce store owners, we completely believe in sincerely apologizing and doing as much as we can to right any wrongs, even if they weren’t our doing.
It is amazing how a company can turn a bad situation into an opportunity for fantastic, memorable customer service. (Sometimes it does require biting your tongue HARD! But it usually pays off)

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