Comments on: Enterprise Does It Again

By: CCUCEO

CCUCEO — Fri, 18 Nov 2005 17:06:10 +0000

Good Customer Service or Grrreat Customer Service

Reading Michele Miller’s posts about her experiences with Enterprise car rental and the 2 local grocery stores she frequents made me think of my experience with AirTran’s customer service. First, I like this AirTran. It’s not cool like jetblue or

By: Noisy Decent Graphics

Noisy Decent Graphics — Thu, 17 Nov 2005 21:02:04 +0000

Wonderful

I want you to look at something with me. Ready? OK? That’s fairly straightforward isn’t it? Right, now look at this. You see? I think that’s pretty bloody clever. Wonder Branding

By: Steve Sherlock

Steve Sherlock — Wed, 16 Nov 2005 11:10:37 +0000

This sounds alot like the Concierge Service Delivery model I just heard and wrote about that Blue Cross/Blue Shield of MA uses. One of their main points is to “take the customer out of the loop”, which is just what Heather did for you here. For more on the Concierge Service Delivery model, check out my posting: http://p4tgce.blogspot.com/2005/11/bcbs-and-concierge-service-delivery.html

By: Mary Schmidt

Mary Schmidt — Tue, 15 Nov 2005 19:25:03 +0000

Hear, hear re Enterprise! I’ve always had excellent luck with them – in multiple locations. And, I’m with you – I don’t care if they charge more – they’re worth it.
Here in the quirky burque, once unexpectedly found myself on a Friday afternoon with no car. Among others, I called both Hertz and Avis (where I had el-primo “memberships”) Got curt “We don’t deliver” (this when the ad said they did) and/or “We close in five minutes” answers. The young man at Enterprise, however, said he’d be on his way just as soon as he closed up shop. He didn’t have to do this – it was quitting time after all. But, he did – and seemed happy to do so. So, yep, I will always call Enterprise first.