Comments on: That Lovely Thing Called Word of Mouth http://www.wonderbranding.com/2005/07/that-lovely-thing-called-word-of-mouth/ Speaking, Workshops, Articles Wed, 01 Feb 2012 18:39:25 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: Lip-Sticking http://www.wonderbranding.com/2005/07/that-lovely-thing-called-word-of-mouth/comment-page-1/#comment-1028 Lip-Sticking Wed, 03 Sep 2008 18:37:33 +0000 http://www.wonderbranding.com/dev/2005/07/that-lovely-thing-called-word-of-mouth/#comment-1028 <strong>The Customer is Always Right - At Least, She Used to Be</strong> Back in the day -really BACK in the day, when customer and merchant were always face2face - retailers had a saying. It went something like this, The customer is always right. Whatever happened to that saying? Why isn't the customer always right, anymor... The Customer is Always Right – At Least, She Used to Be

Back in the day -really BACK in the day, when customer and merchant were always face2face – retailers had a saying. It went something like this, The customer is always right. Whatever happened to that saying? Why isn’t the customer always right, anymor…

]]> By: Debbie http://www.wonderbranding.com/2005/07/that-lovely-thing-called-word-of-mouth/comment-page-1/#comment-1024 Debbie Mon, 08 Aug 2005 15:12:37 +0000 http://www.wonderbranding.com/dev/2005/07/that-lovely-thing-called-word-of-mouth/#comment-1024 I would just like to say that the Hotels do not think that because they are located in Orlando that they can do this all the time. First of all this city was hit very hard 5 years ago during the 9/11 crisis and are just rebounding now. Besides that; Hotels are a business and when someone does have to go to another hotel due to overbooking as with the airlines they are compensated for their inconvenience. I for one always ask to take the next flight with the airlines just for that very reason. As someone mentioned before the Orlando World Center Marriott has a great reputation and is a wonderful hotel and most people that do stay here are very happy. I would also like to mention that we stepped up along with every other hotel last year when the first hurricane came through Orlando but unfortunately the people that complain can never see the good things. It's sad really. I would just like to say that the Hotels do not think that because they are located in Orlando that they can do this all the time. First of all this city was hit very hard 5 years ago during the 9/11 crisis and are just rebounding now. Besides that; Hotels are a business and when someone does have to go to another hotel due to overbooking as with the airlines they are compensated for their inconvenience. I for one always ask to take the next flight with the airlines just for that very reason. As someone mentioned before the Orlando World Center Marriott has a great reputation and is a wonderful hotel and most people that do stay here are very happy. I would also like to mention that we stepped up along with every other hotel last year when the first hurricane came through Orlando but unfortunately the people that complain can never see the good things. It’s sad really.

]]> By: Andrea http://www.wonderbranding.com/2005/07/that-lovely-thing-called-word-of-mouth/comment-page-1/#comment-1025 Andrea Wed, 03 Aug 2005 16:39:41 +0000 http://www.wonderbranding.com/dev/2005/07/that-lovely-thing-called-word-of-mouth/#comment-1025 Relocating hotel guests due to over occupancy is the same as bumping a passenger on an airplane. Hotels are businees and forecast occupancies based on past and current trends of the groups they book. Unfortunately, reolocations happen. It would be interesting to know how many guests were inconvenienced during your stay and how often this particular hotel "walks" their guests. I'm sure you encountered positive aspects of your stay. Marriott is after all a very reputable hotelier. It would only be fair to mention something they did right. Relocating hotel guests due to over occupancy is the same as bumping a passenger on an airplane.
Hotels are businees and forecast occupancies based on past and current trends of the groups they book.
Unfortunately, reolocations happen. It would be interesting to know how many guests were inconvenienced during your stay and how often this particular hotel “walks” their guests.
I’m sure you encountered positive aspects of your stay. Marriott is after all a very reputable hotelier. It would only be fair to mention something they did right.

]]> By: Randy Reynolds http://www.wonderbranding.com/2005/07/that-lovely-thing-called-word-of-mouth/comment-page-1/#comment-1026 Randy Reynolds Thu, 28 Jul 2005 00:38:14 +0000 http://www.wonderbranding.com/dev/2005/07/that-lovely-thing-called-word-of-mouth/#comment-1026 As a native of Orlando now residing in Tampa, I hope that your family still enjoyed your visit. It is just amazing to me that companies, all companies, pay so little attention to service recovery training. The Marriott ownership/management may feel that being in Orlando ensures that their facility will always enjoy a low vacancy rate. Some businesses just don't get it. As a native of Orlando now residing in Tampa, I hope that your family still enjoyed your visit. It is just amazing to me that companies, all companies, pay so little attention to service recovery training. The Marriott ownership/management may feel that being in Orlando ensures that their facility will always enjoy a low vacancy rate. Some businesses just don’t get it.

]]> By: Toby http://www.wonderbranding.com/2005/07/that-lovely-thing-called-word-of-mouth/comment-page-1/#comment-1027 Toby Tue, 26 Jul 2005 18:28:56 +0000 http://www.wonderbranding.com/dev/2005/07/that-lovely-thing-called-word-of-mouth/#comment-1027 Michele - great example of WOM marketing via blogs. Will include in my next presentation about blogs - with courtesy credit of course! Michele – great example of WOM marketing via blogs. Will include in my next presentation about blogs – with courtesy credit of course!

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