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Johnnie Moore, who hails from the other side of my Big Pond, is another one of my blogging heroes. When Johnnie blogs, it’s with a great deal of mindfulness and depth of content. He recently wrote on a “Fast Guide” to determine whether you are a Manager or a Coach. Some of the clues include:
1. Managers believe that their job is to push people or drive them; coaches believe that they are there to lift and support people.
2. Managers believe that they should talk at people by telling, directing, and lecturing; coaches believe in engaging in dialogue with people by asking, requesting, and listening.
3. Managers believe in controlling others through the decisions they make; coaches believe in facilitating others to make decisions and empowering them to implement their own decisions.
There are 12 clues in all followed by great commentary from Johnnie. Catch them here: Johnnie Moore: Managing or Coaching?



Michele Miller is a writer, speaker, and consultant on ways to capture the heart of the female customer. The co-author of The Soccer Mom Myth, she consults with businesses of all sizes across North America
Do you manage or coach?
Johnnie Moore is a new blogger to me (thank Michele Miller of WonderBranding for pointing him out). The first article of his I have read has made a good impression.
The article isn’t really his, but an excerpt from ecustomerserviceworld newsletter …